Contact information
Contact Us
We'd love to hear from you! Whether you have a question about your order, need help with a return, or just want to say hi — our team is here to help.
Get in Touch
Email: sunsnap.support@gmail.com
We aim to respond to all inquiries within 24-48 hours (Monday-Friday).
Before You Reach Out
For faster service, please have the following ready when contacting us:
- Your order number
- The email address used at checkout
- Photos/videos (if reporting a damaged or incorrect item)
Common Questions
Where's my order?
Once your order ships, you'll receive a tracking number via email. If it's been more than 13 business days and you haven't received a shipping confirmation, reach out to us directly.
Can I change or cancel my order?
If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to accommodate changes or cancellations.
How do I request a refund or replacement?
Email us at sunsnap.support@gmail.com with your order number and a photo/video of the issue. See our [Refund Policy] for full details.
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Closed on weekends and major holidays