We want you to love your purchase! Because of the nature of our products, we typically do not require items to be returned in order to process a refund or replacement.

Eligibility for Refunds/Replacements

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of the delivery date shown on your tracking information.

To help us verify and resolve your issue quickly, please include:

• Your order number
• A clear photo or video of the item showing the issue, with the packing slip or order number visibly included in the same shot
• A photo of the shipping label on the package

Requests that do not include this information may take longer to process, as we may need to follow up for additional verification before approving a refund or replacement.

How to Request a Refund or Replacement

Please contact us at: sunsnap.support@gmail.com

Once we review your request, we will offer a replacement or full refund. We reserve the right to request the item be returned, request additional documentation, or decline a refund/replacement in cases where fraud or abuse is suspected (for example, repeated claims on the same account, photos that don't match the ordered item, or claims submitted without the requested documentation).

We limit free replacements to one per item, per order.

Change of Mind

If you simply change your mind about an item, please contact us within 14 days of the delivery date shown on tracking. Since we're unable to resell items once shipped, change-of-mind requests are eligible for store credit or a partial refund only — not a full refund. Claims of damage or defect submitted after a change-of-mind request has already been made for the same order will be reviewed with additional scrutiny.

Refund Processing

Once your refund is approved, it will be processed automatically to your original payment method within 10 business days.

Please note it may take additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: sunsnap.support@gmail.com

Lost or Delayed Packages

If tracking shows no movement for 7 or more consecutive days, or your carrier has officially marked the package as lost, please contact us and we'll help resolve the issue with a replacement or refund. We are unable to issue a replacement or refund for a package that is still within normal transit time, even if delivery seems slower than expected.

Verification & Fraud Prevention

To protect our customers and keep prices fair for everyone, we track refund and replacement requests across orders and accounts. We reserve the right to deny future refund requests, cancel pending orders, or restrict accounts that show a pattern of abuse of this policy.