Refund policy

Refund Policy

We want you to love your purchase! Due to the nature of our products, we do not require items to be returned in order to receive a refund or replacement.

Eligibility for Refunds/Replacements

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your order.

To help us resolve your issue quickly, please include:

• Your order number
• A photo or video of the item showing the issue

How to Request a Refund or Replacement

Please contact us at: sunsnap.support@gmail.com

Once we review your request, we will offer a replacement or full refund — no return shipment required.

Change of Mind

If you simply change your mind about an item, please contact us within 14 days of delivery. Depending on the situation, we may offer a partial refund or store credit, since we are unable to resell items once shipped.

Refund Processing

Once your refund is approved, it will be processed automatically to your original payment method within 10 business days.

Please note it may take additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: sunsnap.support@gmail.com

Lost or Delayed Packages

If your tracking shows a significant delay or the package appears lost, please contact us and we'll help resolve the issue with a replacement or refund.